Privacy Policy

Effective Date: June 23, 2026

Legal Business Name: IMPERIUM HOTSHOT TRUCKING & SERVICE LLC
Commercial Name: C. Service R.

IMPERIUM HOTSHOT TRUCKING & SERVICE LLC, commercially known as C. Service R. (“C. Service R.,” “we,” “us,” or “our”), is committed to protecting your privacy and safeguarding the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how we manage communications when you interact with our website, online forms, text messages, telephone communications, and transportation or logistics services.

We provide transportation and logistics services, including hotshot trucking, general freight transportation, vehicle transportation, transportation quote assistance, pickup and delivery coordination, dispatch and load-status communications, documentation support, account support, and customer service.

1) Information We Collect

We may collect the following types of information:

Personal and business identifiers: Your name, business name, telephone number, email address, mailing address, billing address, and communication preferences.

Transportation and shipment information: Pickup and delivery locations, requested service dates, cargo or vehicle descriptions, shipment dimensions and weight, special handling instructions, route information, quote details, and other information necessary to evaluate or provide transportation services.

Service and account information: Service requests, customer account details, appointment or consultation details, quotes, invoices, payment status, service history, and customer-support records.

Documents and records: Bills of lading, delivery receipts, invoices, vehicle information, photographs, insurance-related documents, shipping documents, authorization forms, or other records you voluntarily provide for quoting, transportation, delivery, billing, compliance, or customer-support purposes.

Payment and transaction information: Billing details, payment status, transaction identifiers, and related records. Payment card or banking information may be processed by third-party payment processors and is subject to their privacy and security practices.

Communication data: Emails, telephone communications, text messages, support requests, responses to our communications, communication preferences, and consent or opt-in selections, including SMS consent records.

Website and form activity: Information about how you interact with our website, landing pages, online forms, links, and digital content. This may include your IP address, browser type, device type, referring page, pages visited, and approximate interaction times.

2) How We Use Your Information

We may use your information to:

Evaluate transportation requests and prepare service quotes.

Arrange, schedule, confirm, and manage pickups and deliveries.

Coordinate dispatch, transportation, delivery, and customer-support activities.

Provide load-status, pickup-status, transit, delivery, and service updates.

Process documents, invoices, payments, and customer account information.

Respond to questions, quote requests, service inquiries, and support requests.

Send requested documentation, reminders, confirmations, and follow-up communications.

Send marketing or promotional communications only when you have separately and expressly opted in to receive them.

Maintain records of SMS consent, communication preferences, and opt-out requests.

Improve our website, forms, services, communications, and customer experience.

Detect or prevent fraud, unauthorized activity, misuse, or security incidents.

Maintain business records, comply with applicable obligations, resolve disputes, and enforce agreements.

We do not use SMS consent obtained for C. Service R. to send advertisements for unrelated third-party products or services.

2.1) Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, and similar technologies to operate our website and understand how visitors interact with our pages and forms.

These technologies may collect information such as:

Device and browser type.

IP address.

Pages visited.

Time spent on pages.

Referring and exit pages.

Interactions with links and online forms.

We may use this information to:

Operate and improve our website and forms.

Remember user preferences.

Measure website and form performance.

Troubleshoot technical issues.

Protect our website and forms against fraud or misuse.

Evaluate advertising and marketing performance when those tools are enabled.

Third-party tools: We may use third-party hosting, analytics, customer relationship management, scheduling, advertising, and communications tools. These providers may use cookies or similar technologies to perform services on our behalf.

We do not intentionally provide SMS opt-in data or SMS consent records to analytics or advertising providers for their own marketing or promotional purposes.

Your choices: You can control or delete cookies through your browser settings. Disabling cookies may prevent certain portions of our website or forms from operating correctly.

3) SMS and Text Messaging Disclosures

When you provide your telephone number and voluntarily opt in to receive text messages, you agree to receive SMS messages from:

C. Service R., the commercial name of IMPERIUM HOTSHOT TRUCKING & SERVICE LLC.

The messages you receive will depend on the type of consent you provide.

Non-Marketing SMS

When you separately opt in to receive non-marketing text messages, we may send messages concerning:

Transportation quote requests and quote follow-ups.

Pickup and delivery scheduling.

Appointment or consultation confirmations.

Dispatch and load-status updates.

Driver arrival or scheduling notifications.

Pickup, transit, and delivery updates.

Delivery confirmations.

Document or information requests.

Invoice, account, or service updates.

Customer-support communications.

Other messages directly related to services you requested.

Marketing and Promotional SMS

When you separately opt in to receive marketing or promotional text messages, we may send messages concerning:

Transportation service promotions.

Special offers or discounts.

Service announcements.

Service-area or availability updates.

New or updated transportation services.

Business news and promotional communications related to our services.

Consent to receive non-marketing messages does not automatically constitute consent to receive marketing or promotional messages. Marketing consent must be provided separately.

For all SMS programs:

Message frequency varies.

Message and data rates may apply.

Reply HELP for assistance.

Reply STOP to unsubscribe.

Consent to receive SMS messages is not a condition of purchasing or receiving services.

SMS consent is collected only from individuals who voluntarily provide their telephone number and affirmatively agree to receive messages.

SMS consent applies only to communications from C. Service R. and IMPERIUM HOTSHOT TRUCKING & SERVICE LLC.

We maintain records of opt-in and opt-out requests as reasonably necessary to manage our messaging program.

After an opt-out request, we may send one final non-promotional message confirming the opt-out.

We will honor valid requests to revoke SMS consent. FCC rules recognize a consumer’s right to revoke consent through reasonable methods, and industry guidance recommends obtaining affirmative opt-in consent and honoring opt-out requests.

Opting out of SMS communications does not prevent us from contacting you through another method when reasonably necessary to respond to your request, perform a requested service, address an active transportation matter, or comply with applicable obligations.

4) How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, account authentication, secure technology providers, employee or contractor access restrictions, and record-management procedures.

However, no internet transmission, electronic communication, or electronic storage system is completely secure. We cannot guarantee absolute security.

5) No Sale or Sharing for Third-Party Marketing

C. Service R. and IMPERIUM HOTSHOT TRUCKING & SERVICE LLC do not sell or rent personal information to third parties for their own marketing or promotional purposes.

Mobile information, telephone numbers, SMS opt-in data, text messaging originator opt-in data, and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.

All personal-information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent when the proposed recipient would use that information for marketing or promotional purposes.

Service Providers

We may disclose limited information to trusted service providers that perform operational services on our behalf, including:

Website hosting.

Customer relationship management.

Scheduling and dispatch systems.

Transportation or logistics management systems.

Cloud storage and document management.

Payment processing.

Analytics and technical support.

Email, telephone, and SMS communications platforms.

Professional, accounting, insurance, or compliance services.

Service providers may process information only as reasonably necessary to provide services to us and may not use SMS opt-in data or consent records for their own marketing or promotional purposes.

Transportation Operations

When reasonably necessary to provide a requested transportation service, information may be disclosed to drivers, dispatchers, carriers, subcontractors, brokers, insurers, payment providers, pickup or delivery contacts, or other parties directly involved in arranging or completing the service.

We limit such disclosures to information reasonably necessary for transportation, delivery, documentation, billing, safety, insurance, customer support, or compliance purposes.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

Comply with a law, regulation, subpoena, court order, legal process, or government request.

Protect our legal rights, property, operations, customers, drivers, contractors, or other persons.

Investigate fraud, theft, security incidents, accidents, claims, or suspected unlawful activity.

Address safety, insurance, or transportation compliance matters.

Enforce our agreements and policies.

6) Data Retention

We retain personal information for only as long as reasonably necessary to:

Provide requested transportation or logistics services.

Maintain customer and business records.

Manage communications and consent records.

Process invoices, payments, claims, or disputes.

Satisfy insurance, accounting, transportation, safety, contractual, or legal requirements.

Protect against fraud, misuse, or unauthorized activity.

Enforce agreements and defend legal rights.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely archive it in accordance with applicable operational and legal requirements.

7) Your Choices and Privacy Requests

You may contact us to request that we:

Provide access to certain personal information we maintain about you.

Correct or update inaccurate information.

Delete certain personal information, subject to applicable exceptions.

Update your communication preferences.

Stop sending non-essential email or telephone communications.

For SMS communications:

Reply STOP to unsubscribe.

Reply HELP for assistance.

Contact us directly to update your SMS preferences.

We may need to verify your identity before processing certain privacy requests.

Some information may be retained when reasonably necessary for completed transportation services, financial records, consent records, accident or insurance matters, fraud prevention, legal compliance, dispute resolution, or other legitimate business purposes.

8) Children’s Privacy

Our transportation and logistics services are intended for adults and businesses. Our website and forms are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that personal information was collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

9) Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, information-handling practices, technology, or applicable obligations.

The revised policy will be posted on this page with an updated effective date. Changes become effective when posted unless another effective date is stated.

We encourage you to review this Privacy Policy periodically.

10) Contact Us

Questions, privacy requests, and SMS-related inquiries may be directed to:

Legal Business Name: IMPERIUM HOTSHOT TRUCKING & SERVICE LLC
Commercial Name: C. Service R.
Address: 16902 Elmwood Glen Ct, Houston, Texas 77095, United States
Email: [email protected]
Phone: +1 786-832-7267