Terms & Conditions

Effective Date: June 23, 2026

Legal Business Name: IMPERIUM HOTSHOT TRUCKING & SERVICE LLC
Commercial Name: C. Service R.

These Terms and Conditions apply to IMPERIUM HOTSHOT TRUCKING & SERVICE LLC, commercially known as C. Service R. (“C. Service R.,” “we,” “us,” or “our”).

1. Acceptance of Terms

By accessing our website, submitting a form, requesting a quote, scheduling transportation services, communicating with us, or using any services provided by C. Service R., including sending or receiving SMS/MMS messages, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website, forms, communications, or services.

2. Service Description

C. Service R. provides transportation and logistics services, including:

Hotshot trucking.

General freight transportation.

Vehicle and automobile transportation.

Pickup and delivery coordination.

Transportation quote assistance.

Dispatch and load-status communications.

Shipment documentation support.

Customer account and service support.

Services may be provided using trucks, trailers, drivers, carriers, subcontractors, dispatchers, brokers, or other transportation service providers, as reasonably necessary to arrange or complete a requested service.

We may communicate with customers by telephone, email, website forms, customer portals, and SMS/MMS messaging for transportation, customer-care, operational, service-related, and promotional purposes when the appropriate consent has been provided.

3. Transportation Requests and Quotes

Submitting a form, requesting a quote, or communicating with us does not guarantee that transportation services will be accepted, scheduled, or completed.

Quotes may be based on information provided by the customer, including:

Pickup and delivery locations.

Requested service dates.

Cargo or vehicle description.

Dimensions and weight.

Loading and unloading requirements.

Route and distance.

Equipment requirements.

Special handling instructions.

Current market or carrier availability.

Quotes may change if the information provided is incomplete or inaccurate, or if the shipment requirements, route, schedule, fuel costs, equipment needs, availability, or other relevant circumstances change.

A transportation service is not confirmed until we communicate acceptance or confirmation of the request.

4. Customer Responsibilities

Customers are responsible for providing complete and accurate information concerning the requested transportation service.

Customers must disclose, where applicable:

The correct cargo type, quantity, dimensions, and weight.

Vehicle condition and operability.

Pickup and delivery access conditions.

Special equipment or handling requirements.

Hazardous, restricted, valuable, oversized, or regulated cargo.

Required permits, documentation, authorizations, or access instructions.

Accurate contact information for pickup and delivery parties.

Customers must not provide false, misleading, incomplete, or inaccurate shipment information.

Customers are responsible for ensuring that they have the legal authority to request transportation of the cargo or vehicle submitted for service.

Additional fees, delays, refusal of service, or cancellation may result when shipment information is inaccurate, requirements are not disclosed, locations are inaccessible, cargo is not ready, or additional labor, equipment, permits, storage, waiting time, or transportation services are required.

5. Prohibited or Restricted Cargo

We may refuse to transport any cargo that is illegal, unsafe, improperly packaged, inaccurately described, prohibited by law, or outside the scope of our equipment, authority, insurance, or operating capabilities.

Restricted cargo may include, depending on the circumstances:

Illegal substances or contraband.

Explosives or dangerous materials.

Hazardous materials not properly disclosed or documented.

Firearms or weapons not transported in accordance with applicable requirements.

Stolen property.

Live animals.

Perishable goods requiring equipment we do not provide.

Cargo exceeding applicable equipment or legal limits.

Property for which the customer lacks legal ownership or authorization.

Acceptance of restricted or specialized cargo may require additional documentation, insurance, equipment, permits, or written approval.

6. Consent to Receive SMS/MMS Messages

By providing your mobile phone number and affirmatively opting in through an authorized form or consent method, you consent to receive SMS/MMS messages from:

C. Service R., the commercial name of IMPERIUM HOTSHOT TRUCKING & SERVICE LLC.

Consent may be collected through:

Online forms containing a separate SMS consent checkbox.

Transportation quote or service-request forms.

Pickup or delivery scheduling forms.

Customer-initiated text conversations.

Written or in-person consent.

Other authorized opt-in methods.

Consent to receive SMS/MMS messages is not a condition of purchasing or receiving transportation services.

Providing a telephone number without affirmatively selecting an SMS consent option does not constitute consent to receive recurring text messages.

6.1 Non-Marketing SMS Consent

When you opt in to receive non-marketing SMS/MMS messages, you agree to receive communications related to:

Transportation quote requests and follow-ups.

Pickup and delivery scheduling.

Appointment or service confirmations.

Dispatch and load-status updates.

Driver arrival notifications.

Pickup, transit, and delivery updates.

Delivery confirmations.

Document or information requests.

Service, invoice, or account updates.

Customer-support communications.

Other operational communications related to services you requested.

Non-marketing consent does not automatically authorize marketing or promotional messages.

6.2 Marketing and Promotional SMS Consent

When you separately opt in to receive marketing or promotional SMS/MMS messages, you agree to receive communications concerning:

Transportation service promotions.

Special offers or discounts.

Service announcements.

Service-area or availability updates.

New or updated transportation services.

Business news.

Promotional content related to our services.

Marketing consent is collected separately from non-marketing consent.

You may decline marketing messages and still request or receive transportation services.

7. Message Frequency

Message frequency varies based on:

The services you request.

Your shipment or transportation activity.

Your communication preferences.

Your interaction with our company.

The type of SMS consent you provide.

Non-marketing message frequency may increase while a transportation service, pickup, delivery, quote, or customer-support matter is active.

Marketing message frequency may vary based on available promotions and business updates.

8. Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless plan.

C. Service R. does not charge a separate fee solely for receiving SMS/MMS messages. Your mobile carrier may impose charges under your mobile service plan.

9. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by:

Network availability.

Wireless coverage.

Device compatibility.

Carrier filtering.

Technical interruptions.

Incorrect or inactive telephone numbers.

Circumstances outside our reasonable control.

We do not guarantee that every SMS/MMS message will be delivered within a specific period.

10. Opting Out of SMS/MMS Messages

You may revoke your SMS consent at any time by replying STOP to a message.

Where supported, you may also reply:

CANCEL

END

QUIT

UNSUBSCRIBE

After receiving a valid opt-out request, we may send one final non-promotional message confirming that your request has been processed.

After opting out, you will no longer receive recurring SMS/MMS messages from the applicable messaging program unless you later provide new consent.

Opting out of SMS/MMS messages does not automatically unsubscribe you from emails, telephone calls, or other communications that are legally permitted or reasonably necessary to respond to your request or provide an active transportation service.

For additional assistance, contact us at:

Email: [email protected]
Phone: +1 786-832-7267

11. Help and Support

For assistance with SMS/MMS messages, reply HELP to any message.

You may also contact us at:

Email: [email protected]
Phone: +1 786-832-7267

12. Age and Authorization

You must be at least 18 years old to participate in our SMS/MMS messaging programs or enter into an agreement for transportation services.

By using our services, submitting a request, or opting in to receive SMS/MMS messages, you confirm that:

You are at least 18 years old.

You are authorized to use the telephone number provided.

You have authority to request the applicable transportation service.

The information you provide is accurate and complete.

13. Scheduling, Delays, and Delivery Estimates

Pickup, transit, and delivery dates or times are estimates unless expressly agreed otherwise in writing.

Transportation schedules may be affected by circumstances including:

Weather.

Traffic.

Road closures.

Mechanical problems.

Driver availability.

Loading or unloading delays.

Customer or facility delays.

Government inspections.

Permit requirements.

Accidents.

Carrier or equipment availability.

Acts of nature.

Other events outside our reasonable control.

We will make reasonable efforts to communicate material scheduling changes when appropriate, but we do not guarantee exact pickup, transit, or delivery times.

14. Payments and Additional Charges

Customers are responsible for paying all agreed charges associated with the requested transportation service.

Additional charges may apply for circumstances such as:

Waiting or detention time.

Storage.

Tolls.

Permits.

Additional mileage.

Route changes.

Failed pickup or delivery attempts.

Inaccurate shipment information.

Inoperable vehicles.

Specialized loading or unloading.

Additional equipment or labor.

Changes requested after a service is scheduled.

Services not included in the original quote.

Payment terms, cancellation terms, and refund eligibility may also be provided in a quote, invoice, service agreement, rate confirmation, bill of lading, or other transaction-specific document.

15. Cancellations

Cancellation terms may vary depending on the transportation service, equipment assignment, driver dispatch, carrier commitment, route, and timing of the cancellation.

Cancellation fees may apply when:

A driver or carrier has already been assigned.

Equipment has been dispatched.

The cancellation occurs shortly before pickup.

Costs have already been incurred.

The customer or shipment is unavailable at the scheduled location.

The shipment information differs materially from the information originally provided.

Any transaction-specific cancellation terms communicated in writing will apply to that service.

16. Insurance, Cargo Claims, and Documentation

Transportation services may be subject to applicable carrier insurance, cargo liability limits, bills of lading, rate confirmations, service agreements, or other transportation documents.

Customers should disclose cargo value and any special insurance requirements before services are accepted.

Customers are responsible for inspecting cargo or vehicles at delivery when reasonably possible and documenting visible damage, shortages, or other issues.

Claims may require:

Written notice.

Photographs.

Bills of lading.

Delivery receipts.

Invoices.

Repair estimates.

Proof of ownership or value.

Other supporting documentation.

Claim rights, procedures, deadlines, exclusions, and liability limits may be governed by applicable transportation documents, insurance policies, carrier agreements, and law.

17. No Guarantee of Availability

Transportation services are subject to driver, equipment, carrier, route, weather, market, and operational availability.

We do not guarantee that a specific driver, truck, trailer, pickup date, delivery date, route, or price will remain available until the service has been formally confirmed.

18. Acceptable Use

You agree not to use our website, forms, communications, customer portals, or messaging services in a manner that is:

Illegal.

Fraudulent.

Deceptive.

Threatening.

Abusive.

Defamatory.

Obscene.

Harmful.

Disruptive.

Intended to gain unauthorized access to our systems.

You may not attempt to interfere with, overload, reverse engineer, damage, misuse, or gain unauthorized access to our website, databases, communications systems, forms, customer accounts, or messaging platforms.

19. Privacy and Data Protection

We respect your privacy.

IMPERIUM HOTSHOT TRUCKING & SERVICE LLC and C. Service R. do not sell or rent personal information to third parties for their own marketing or promotional purposes.

Mobile information, telephone numbers, SMS opt-in data, text messaging originator opt-in data, and SMS consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be processed by service providers acting on our behalf when reasonably necessary to operate our website, communications systems, customer records, scheduling, dispatch, payment processing, transportation services, or other business operations.

Please review our Privacy Policy for additional information concerning how we collect, use, disclose, protect, and retain personal information.

20. Service Providers and Transportation Partners

We may use trusted service providers and transportation partners to operate our business, including:

Website and hosting providers.

CRM and customer-management platforms.

Scheduling and dispatch systems.

Transportation-management platforms.

Communications and SMS providers.

Payment processors.

Cloud-storage and document-management providers.

Drivers, carriers, brokers, and subcontractors.

Insurance, accounting, legal, and compliance professionals.

These parties may receive information only as reasonably necessary to provide services, arrange transportation, complete deliveries, process payments, manage communications, or support our business.

They are not permitted to use mobile opt-in data or SMS consent records for their own marketing or promotional purposes.

21. A2P 10DLC and Messaging Compliance

C. Service R. may operate messaging programs using telephone numbers registered under applicable A2P 10DLC and U.S. mobile-carrier requirements.

We may provide business information, campaign descriptions, opt-in methods, sample messages, messaging use cases, and supporting documentation to messaging providers, registration platforms, or participating mobile carriers as reasonably required to operate our SMS/MMS programs.

We may update our messaging practices to address changes in carrier requirements, industry standards, or applicable obligations.

22. Disclaimer of Warranties

Our website, forms, communications, and general online services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim warranties concerning uninterrupted access, error-free operation, message delivery, website availability, or the accuracy of information provided by third parties.

Nothing in this section limits obligations expressly stated in a signed service agreement, bill of lading, rate confirmation, insurance document, or other binding transportation agreement.

23. Limitation of Liability

To the fullest extent permitted by law, IMPERIUM HOTSHOT TRUCKING & SERVICE LLC, C. Service R., and their owners, employees, contractors, representatives, service providers, and transportation partners will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of our website, forms, communications, or messaging services.

This includes damages related to:

Delayed or undelivered messages.

Website or system interruptions.

Inaccurate information provided by a customer or third party.

Unauthorized access outside our reasonable control.

Missed communications.

Technical failures.

Events outside our reasonable control.

Transportation-related liability may be governed separately by applicable law, bills of lading, rate confirmations, service agreements, carrier agreements, or insurance policies.

24. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless IMPERIUM HOTSHOT TRUCKING & SERVICE LLC, C. Service R., and their owners, employees, contractors, representatives, service providers, and transportation partners from claims, losses, liabilities, damages, costs, or expenses arising from:

False, incomplete, or inaccurate information you provide.

Your lack of authority to request transportation of cargo or a vehicle.

Undisclosed hazardous, restricted, illegal, or improperly packaged cargo.

Your violation of these Terms and Conditions.

Your violation of applicable law or the rights of another person.

25. Changes to These Terms

We may update these Terms and Conditions periodically.

Updates will be posted on this page with a revised effective date and will become effective when posted, unless otherwise stated.

Your continued use of our website, forms, communications, messaging programs, or services after updated Terms are posted constitutes acceptance of the revised Terms.

26. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

27. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law principles.

Transportation services may also be subject to applicable federal or state transportation laws, regulations, and contractual documents.

28. Contact Information

Questions concerning these Terms and Conditions may be directed to:

Legal Business Name: IMPERIUM HOTSHOT TRUCKING & SERVICE LLC
Commercial Name: C. Service R.
Address: 16902 Elmwood Glen Ct, Houston, Texas 77095, United States
Email: [email protected]
Phone: +1 786-832-7267
Service Area: United States; Canada where services are specifically offered.